Privacy Policy of LLC "Domofon.G"
LLC "Domofon.G"
Identification Number: 400187418

Website and E-Commerce Policy

1. Identification and Mandatory Information
1.1. Service Provider: LLC "Domofon.G"
Identification Number: 400187418
Registered Address: Georgia, Tbilisi, Gldani 7th Microdistrict
Email: domofon.ge@mail.ru
Phone: 032 205 48 48
1.2. The above information is permanently available on the website in accordance with the mandatory transparency requirements established by e-commerce legislation.

2. Conclusion of an Electronic Contract
2.1. Placing an order on the website constitutes an electronic offer by the user.
2.2. The contract is concluded upon confirmation of the order by the company (electronic notification or invoice issuance).
2.3. Electronic communications and invoices have the same legal effect as written documents.
2.4. Before confirmation, the user may review the data, correct errors, and cancel the order.

3. Pre-Contractual Information
The user is provided with: full product description, price (including VAT where applicable), delivery cost, payment methods, return conditions, warranty terms, and contract termination procedure.

4. Right of Withdrawal – 14 Days
The user may withdraw from a distance contract within 14 calendar days after receiving the goods without giving any reason. This right does not apply to custom-made products, fully performed installation services with user consent, or unsealed equipment that cannot be returned for hygiene or technical reasons. Refunds are made within 14 calendar days after the request is received. Return shipping costs are borne by the user unless the product is defective.

5. Delivery
Delivery is made within a reasonable period, but no later than 30 calendar days unless otherwise agreed. In case of delay, the user may grant an additional period or terminate the contract and request a refund.

6. Electronic Payments and Security
Online payments are processed through a secure acquiring bank system (SSL encryption). The company does not store bank card details. Funds are debited only after order confirmation and with the user’s consent. In case of unauthorized transactions, the user may contact both the bank and the company.

7. Personal Data Protection
Personal data is processed lawfully, fairly, and transparently. Processing is based on contract performance, legal obligation, or user consent. The user may access, correct, erase, restrict processing, or receive a portable copy of their data. In case of a data breach, the company will notify the competent authority within the legally established timeframe.

8. Electronic Advertising and Communication
Marketing messages are sent only with prior user consent. The user may opt out at any time.

9. Dispute Resolution
Disputes are resolved through negotiations. If no agreement is reached, disputes shall be heard by the courts of Georgia.

10. Policy Updates
The company may update this Policy. The updated version is published on the website and takes effect upon publication.